Instructions:

A brand spectra questionnaire helps define the personality and perception of the brand you aspire to be by asking you to choose between contrasting attributes. Some pairs may feel like a false choice where you think, “We’re both.” That’s okay—simply indicate which one feels stronger for your desired brand identity. Please select among these pairs and add any notes to clarify your choices.

How Do You Want Your Brand to Be Perceived?

    1. Reliability vs. Innovation

    Does the brand emphasize proven, dependable service, or focus on cutting-edge delivery solutions?

    Reliability

    54321

    Innovation

    12345

    2. Fast vs. Careful

    Is speed of delivery the priority, or is precision more important?

    Fast

    54321

    Careful

    12345

    3. Tech-Driven vs. Human-Centered

    Does the brand highlight automation and logistics technology, or focus on personal service and care?

    Tech-Driven

    54321

    Human-Centered

    12345

    4. Premium vs. Accessible

    Does the brand convey a high-end service or an affordable, widely available solution?

    Premium

    54321

    Accessible

    12345

    5. Handholding vs. Hands-Off

    Does the brand provide guidance and support at every step, or take a more independent, self-service approach?

    Handholding

    54321

    Hands-Off

    12345

    6. Authoritative vs. Friendly

    Does the brand project expertise and leadership, or a more approachable, partnership-oriented identity?

    Authoritative

    54321

    Friendly

    12345

    7. National vs. Local

    Does the brand identity emphasize large-scale reach or community-based engagement?

    National

    54321

    Local

    12345

    8. Proactive vs. Reactive

    Does the brand anticipate and address patient/hospital needs in advance, or respond quickly when needed?

    Proactive

    54321

    Reactive

    12345

    9. Cost-Effective vs. High-Quality

    Does the brand messaging focus more on affordability, or on premium service and quality standards?

    Cost-Effective

    54321

    High-Quality

    12345

    10. Colorful vs. Sterile

    Is the brand identity visually and tonally vibrant and inviting, or clean and professional?

    Colorful

    54321

    Sterile

    12345

    11. Formal vs. Casual

    Does the brand communicate with a serious, authoritative tone, or a more approachable and easygoing style?

    Formal

    54321

    Casual

    12345

    12. Fun vs. Serious

    Does the brand have a lighter, patient-friendly feel, or a strictly professional and serious tone?

    Fun

    54321

    Serious

    12345

    13. Cutting-Edge vs. Classic/Traditional

    Does the brand emphasize modern technology and innovation, or reliability through time-tested methods?

    Cutting-Edge

    54321

    Classic/Traditional

    12345

    14. Expedited vs. Paced

    Is speed the defining characteristic, or is the process methodical and carefully paced?

    Expedited

    54321

    Paced

    12345

    15. Commercial vs. Community-Focused

    Is the brand a large-scale, profit-driven operation, or does it emphasize community health and partnerships?

    Commercial

    54321

    Community-Focused

    12345

    16. Economy vs. Premium

    Is the brand positioned as a practical, necessity-driven service, or as a premium healthcare solution?

    Economy

    54321

    Premium

    12345

    17. Custom vs. Standard

    Does the brand offer flexible, patient/hospital-specific solutions, or a standardized, highly efficient process?

    Custom

    54321

    Standard

    12345

    18. Accessible vs. Exclusive

    Is the service widely available, or tailored for select institutions and high-value clients?

    Accessible

    54321

    Exclusive

    12345

    19. Additional Brand Tensions

    Are there any other contrasting attributes that feel important for defining your brand? If you see a key tension not listed, write your own pair below.

    54321

    12345
    Finally, please enter your name.
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